Chapter 1

Tuesday , September 2

We have to do more with less, to simultaneously maintain competitiveness and reduce costs.

It should be like using the toilet. I use the toilet and, hell, I don't ever worry about it not working. What I don't want is to have the toilets back up and flood the entire building.

Chapter 2

Tuesday, September 2

Show me a developer who isn't crashing production systems, and I'll show you one who can't fog a mirror. Or more likely, is on vacation.

They're now logical instances inside of one big-iron server or maybe even residing somewhere in the cloud.

We need to establish an accurate timeline of relevant events.

Summary

When faced by critical events establish a timeline of relevant events.

Chapter 3

Tuesday, September 2

They're often carelessly breaking things and then disappearing, leaving Operations to clean up the mess.

The only thing more dangerous than a developer is a developer conspiring with Security.

"We need more process around here and better support from the top, including IT process tooling and training. Everyone thinks that the real way to get work done is to just do it. That makes my job nearly impossible."